Refund Policy
At Meicart, customer satisfaction is our top priority. We aim to deliver quality products every time. However, if you receive a damaged or incorrect item, we’re here to help.
🔁 Return & Refund Eligibility
We only offer refunds or replacements under the following conditions:
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The item received is damaged, defective, or incorrect
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You notify us within 48 hours of receiving the item
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You provide clear photo or video proof of the issue
Unfortunately, we do not offer refunds for:
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Change of mind
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Delayed delivery caused by courier issues
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Minor packaging damage that does not affect the product
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Orders rejected upon delivery without valid reason
🔄 Replacement Option
In eligible cases, we may offer a replacement instead of a refund, based on product availability. We will cover the return shipping cost for defective or wrong items.
📦 Return Process
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Contact us within 48 hours at:
📧 support@meicart.com -
Provide your order number, details of the issue, and supporting photo/video proof
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Once approved, we will arrange the return pickup or guide you on the return process
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After we receive and inspect the item, we’ll process your refund or send a replacement
💰 Refund Timeline
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Refunds are processed within 7 working days after item inspection
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Refunds are issued via bKash, Nagad, or bank transfer, based on your preference
📌 Note
We reserve the right to refuse a refund or replacement if the product has been used, intentionally damaged, or returned without proper proof.
Thank you for shopping with Meicart.
For any issues, feel free to reach out — we’re here to help.